1. General
Requests are assessed under the service order, applicable consumer law, and this policy. This policy does not limit remedies that cannot legally be excluded.
2. Hotspot vouchers
Used, activated, expired, transferred, or partially consumed vouchers are generally non-refundable unless service was not supplied because of a verified system error attributable to J&K I.T Solution.
3. Subscription and installation charges
Completed installation, activation, equipment, labor, and consumed service periods are generally non-refundable except for verified overbilling, duplicate payment, failure to supply, or another remedy required by law or written agreement.
4. Duplicate or failed payments
Verified duplicate charges or payments received without successful service fulfillment may be reversed or refunded to the original payment channel, subject to processor rules.
5. Request process
Contact your published support address with the account or voucher reference, transaction reference, amount, date, reason, and supporting evidence.
6. Timing
Approved refunds may take additional banking or payment-processor time.