1. Complaint
Send a written complaint to your published support address with the account reference, facts, relevant dates, disputed amount or service, requested outcome, and supporting evidence.
2. Investigation
J&K I.T Solution will acknowledge the complaint, investigate relevant records, and provide a written response within a reasonable period.
3. Escalation
If unresolved, request escalation to management. The parties should attempt good-faith negotiation and may agree to mediation.
4. Urgent matters
Nothing prevents either party from seeking urgent protective relief, reporting suspected crime, or exercising non-waivable statutory rights.
5. Government remedies
Customers may contact the competent Philippine regulator or agency when applicable. Privacy complaints may be raised with the National Privacy Commission.
6. Governing law
This policy is governed by Philippine law. Court venue, arbitration, and allocation of costs must follow the applicable contract and mandatory law.